Attrition costs way too much. How much time does it take to make an occasional phone call with no agenda but to reach out to someone you recruited a few months ago who hasn't ordered in awhile? A simple invitation to join in your 90-Day Body Transformation Challenge can pay off in a major way in improving your team retention.Once you've built a team, how do you spend your important phone time? If you were to spend an hour working on prospecting or an hour working on retention, which would be the most productive use of your time? Retention is an extremely efficient use of your time. And the 90-Day Challenge gives you an excellent opportunity to get everyone in your team in the habit of thinking constantly about retention.
In most companies only 20% of the people who are excited about being recruited today will still be active a year from now. While Xyngular®'s retention statistics are much better than the abysmal industry average, we can all do better at keeping our people excited and active. All we need to do is schedule a little time for retention calls, exciting texts, messages on email, or posts on Facebook. They really pay off.
People fall out of activity for 5 basic reasons: (1) poor communications, (2) lack of training, (3) unmet expectations, (4) poor service by the company and the upline, and (5) life changes. Of all these reasons for leaving, only 15% leave because of life changes beyond our control. The other 85% are very much in the control of the company and the upline.
Statistically as many as half of the people who drop out do so in the first 90 days. That's exactly the length of the 90-Day Body Transformation. If we can simply stay in touch better during the first quarter of the year and every 90-day period thereafter, we'll be in the habit of supporting each other better, managing expectations, and identifying all the different ways we can retain those we recruit.
The 90-Day Challenge gives us the opportunity to do something really special for every person who joins the team. You'll want to plan 3-way calls, special team conference calls, shout-out text messages, and fun celebrations during that first 90 days. You'll also want to plan "calling trees" by team members checking in on each other to see how the weight loss is going and answering any questions.
What would happen if everyone on your team received several calls like the following in their first week or two in the business? "Hey, I just wanted to call and say we're glad you're on our team and offer help with anything that may come up as you lose weight or build your business." Industry studies show that just one extra call like that within the first 72 hours can translate into 40% who would have dropped out who actually stay. Is a simple call worth the effort? You bet.
Even an answering machine voice mail message works. A simple reminder call to get on the conference calls means a huge increase in retention. These important calls don't have to bring more money into the pipeline every time. Just calling for no particular reason but to show you care improves retention tremendously.
How often can you communicate without annoying your team members? Once they're trained, a weekly call is a great rule of thumb.
Another important part of retention is managing expectations. Speak the truth about what to expect in weight loss and business growth over time. Tell them straight exactly what they need to do to get consistent results. You build trust and strong belief with honest advice.
ACTION STEPS:
1. Get out your planner and schedule time every day for a few retention calls. Make them fun, exciting, and brief. Schedule them with every member of your team on a regular basis, hopefully weekly.
2. Keep track of retention in your team. Measure it just as you would recruiting or your commission checks. It will pay off.
3. Force yourself to make a list of 25 creative ways you and your team are going to use the 90-Day Body Transformation Challenge to make retention a consistent team habit.
Visit:
http://www.xyngular.com/lrivera
Start Today!
